Overview

Uzozest respects customer privacy. This Privacy Policy explains the information we may collect when customers use the website, create an account, contact us, place orders, upload payment proof, or use order tracking features.

Information we collect

• Account information such as name, email address and login details.
• Checkout information such as phone number, delivery address, state, local government area and nearby landmark.
• Order information such as products ordered, order totals, payment method, payment proof status and delivery updates.
• Contact form details such as name, email address, subject and message.
• Basic website information such as device, browser and pages visited where analytics or security tools are used.

How we use information

Customer information is used to process orders, manage accounts, confirm payments, deliver products, provide customer support, send order updates, improve the website and protect the store from fraud or misuse.

Payment information

Uzozest currently uses manual bank transfer instructions for offline payment. Customers may upload proof of payment so the admin team can review the order. Do not upload unrelated personal documents.

Delivery and service providers

Where necessary, customer name, phone number and delivery address may be shared with delivery partners or service providers who help complete the order. These details should only be used for the order or related customer support.

Emails and messages

Uzozest may send emails about account activity, orders, payment proof, delivery tracking, customer support and store updates where the customer has subscribed or where the message is required for an order.

How long information is kept

Order and account information may be kept for business records, customer support, accounting, legal and security reasons. Contact form messages may be kept long enough to respond and handle the customer request.

Customer rights and requests

Customers may contact Uzozest to ask questions about their account information, update incorrect details, unsubscribe from marketing messages where available, or request help with account-related privacy concerns.

Security

Uzozest uses reasonable safeguards to protect customer information, including secure WordPress roles, nonces on forms and restricted file uploads where upload features are available. No website can guarantee absolute security, so customers should also keep login details private.